Shipping policy

Shipping within the United States of America only. Products not for export.

Below is a website-ready shipping policy drafted to favor ThouArt, LLC dba ThouArt...Pets, while avoiding provisions that are unnecessarily likely to be unenforceable against consumers.

Shipping Policy

Effective Date: September 10, 2026

This Shipping Policy applies to purchases made from ThouArt, LLC dba ThouArt...Pets (“ThouArt...Pets,” “we,” “us,” or “our”) through our website and related sales channels.

By placing an order, you agree to this Shipping Policy together with our Terms and Conditions, Refund/Return Policy, and other policies posted on our website.

1. Custom and Made-to-Order Products

Many ThouArt...Pets products are individually created, printed, framed, finished, packaged, or otherwise prepared specifically for the customer.

Production and processing times are separate from shipping or transit times.

Any production, processing, shipping, or delivery date displayed on our website, provided in an order confirmation, or communicated by us is an estimate only and is not a guaranteed delivery date, unless we expressly state in writing that a particular delivery date is guaranteed.

Production times may vary because of, among other things:

order volume;
customization requirements;
customer-requested revisions;
image or file quality;
proof approval;
material availability;
framing requirements;
equipment or production issues;
weather;
carrier disruptions; or
circumstances outside our reasonable control.

Where required by applicable law, customers will retain any non-waivable rights relating to materially delayed shipments.

2. Shipping Charges

Shipping charges, if applicable, are calculated or displayed during checkout or otherwise communicated before completion of the order.

We may use different shipping services or carriers depending upon the product, size, destination, cost, availability, or other considerations.

We reserve the right to correct shipping charges resulting from clerical errors, inaccurate addresses, incorrect customer-provided information, unusual delivery requirements, or circumstances not reasonably identifiable when the order was placed, to the extent permitted by law.

Additional charges may apply for expedited shipping, oversized items, remote locations, address corrections, re-delivery, special handling, or other carrier-imposed services.

3. Shipping Carriers

We may ship through USPS, UPS, FedEx, DHL, regional carriers, freight carriers, or other delivery services selected by us.

Selection of a carrier or service level is within our discretion unless the customer purchases or we expressly agree to a specific shipping service.

Carrier names displayed during checkout do not constitute a guarantee that a particular carrier will ultimately be used if circumstances reasonably require substitution.

4. Delivery Estimates

Transit times begin after an order has completed production and has been accepted by the carrier.

Carrier-provided delivery dates are estimates unless the carrier itself expressly provides a guaranteed service.

ThouArt...Pets does not guarantee carrier delivery schedules and is not responsible for delays caused by carriers or events outside our reasonable control, including:

weather;
natural disasters;
transportation interruptions;
labor disruptions;
mechanical failures;
governmental actions;
customs delays;
incorrect or incomplete addresses;
recipient unavailability;
security restrictions;
holidays;
peak shipping periods; or
other events beyond our reasonable control.

Our liability for a shipping delay will not exceed any remedy required by applicable law or expressly promised by us in writing.

5. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

recipient name;
street address;
apartment, suite, building, or unit number;
city;
state or province;
postal or ZIP code;
country; and
telephone number when requested.

We are not responsible for delivery failures, delays, losses, or additional charges resulting from incorrect, incomplete, outdated, or improperly entered information supplied by the customer.

If an address correction can be made before shipment, we may attempt to make the change but do not guarantee that changes can be completed.

Additional carrier or reshipping charges resulting from an address supplied incorrectly by the customer are the customer's responsibility.

6. Changes to Shipping Address

Because custom orders may enter production promptly, requests to change an address must be submitted as soon as possible.

A request is not effective unless and until we confirm the change.

Once an order has shipped, we cannot guarantee that the destination can be changed or redirected.

Any carrier fees associated with an address change, interception, redirect, or re-delivery may be charged to the customer.

7. Tracking Information

When tracking is available, we generally provide tracking information electronically.

Tracking information may take time to become active after a shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has physically received the package.

Carrier tracking records will ordinarily be used in determining shipment, attempted delivery, and delivery status.

8. Packages Marked Delivered

If carrier tracking shows that a package was delivered, customers should promptly check:

the delivery location;
mailbox or parcel locker;
building reception area;
household members;
neighbors;
property management personnel; and
any location where the carrier commonly leaves packages.

A carrier's delivery confirmation, GPS record, photograph, signature record, scan, or other delivery documentation may be relied upon as evidence of delivery.

To the fullest extent permitted by law, ThouArt...Pets is not responsible for theft, disappearance, damage, or loss occurring after a package has been properly delivered to the shipping address supplied by the customer.

9. Lost Shipments

A shipment is not considered lost merely because it is delayed.

If tracking indicates that a shipment may be lost, customers should notify us promptly so that we can determine whether a carrier investigation or claim is appropriate.

We may require the customer to reasonably cooperate with:

a carrier investigation;
a missing-mail search;
an insurance claim;
a police report where appropriate;
an affidavit or written statement;
photographs;
confirmation of nonreceipt; or
other reasonable claim documentation.

We reserve the right to wait until the carrier's applicable investigation period has elapsed before determining that a shipment is lost, except where applicable law requires a different remedy.

10. Shipping Damage

Customers should inspect packages and products promptly upon receipt.

Visible shipping damage should be photographed before packaging is discarded.

If an item appears damaged in transit, please retain:

the artwork or product;
the shipping carton or tube;
interior packaging;
labels;
tracking information; and
photographs showing the package and damage.

Do not discard the product or packaging until we advise that it is no longer required.

Failure to retain materials reasonably necessary for a carrier or insurance claim may affect our ability to obtain reimbursement and may limit remedies to the extent permitted by law.

Customers should report shipping damage to us as soon as reasonably possible after delivery.

11. Remedy for Lost or Damaged Shipments

For an eligible claim for which ThouArt...Pets is responsible, we may, at our option and to the extent permitted by applicable law:

repair the item;
replace the item;
recreate or reprint the item;
provide store credit;
refund the affected portion of the purchase price; or
pursue a carrier or insurance claim.

For custom artwork, a replacement may involve recreating the work and therefore may not be perfectly identical to the original.

Unless applicable law requires otherwise, the customer's remedy for shipping loss or damage will not exceed the amount actually paid to ThouArt...Pets for the affected product and applicable shipping charges.

We are not responsible for incidental, indirect, special, punitive, or consequential damages arising from carrier delay, loss, or damage to the extent such limitations are permitted by law.

12. Refused or Undeliverable Shipments

If a shipment is:

refused;
unclaimed;
returned to sender;
undeliverable because of an incorrect address;
unavailable for delivery; or
otherwise returned through no fault of ThouArt...Pets,

the customer may be responsible for return shipping, storage, carrier charges, and the cost of reshipping the order.

Because personalized and custom products generally cannot be resold, refusal or failure to accept delivery does not automatically entitle the customer to a refund.

Any refund that we voluntarily authorize may be reduced by shipping charges, carrier fees, return costs, and other nonrecoverable costs, to the extent permitted by applicable law.

13. Multiple Shipments

Products from the same order may be produced or shipped separately.

We may divide an order into multiple shipments without additional notice when reasonably necessary.

Receipt of only part of an order does not mean that the remaining portion has been lost or omitted.

14. Signature Requirements

We may require a signature for delivery based on the value, size, destination, fraud risk, carrier requirements, or nature of an order.

Customers are responsible for arranging acceptance of shipments requiring a signature.

Failure to be available for delivery does not constitute a failure by ThouArt...Pets to ship the order.

15. International Shipping

When international shipping is offered, customers are responsible for providing accurate information required for customs and delivery.

Unless expressly stated otherwise at checkout, the recipient is responsible for any:

customs duties;
tariffs;
VAT;
GST;
brokerage charges;
import fees;
local taxes; or
governmental assessments.

Customs processing may delay delivery.

We do not control foreign customs authorities and do not guarantee customs-clearance times.

If an international shipment is refused or returned because duties, taxes, or fees were not paid by the recipient, any refund we authorize may be reduced by shipping, return shipping, customs, brokerage, duties, and other costs incurred by us, to the extent permitted by law.

16. Restrictions and Unavailable Destinations

We may decline to ship to particular locations, including locations for which our carriers cannot provide acceptable service.

Certain oversized, framed, fragile, or high-value items may have additional shipping restrictions.

We reserve the right to cancel and refund an order if we reasonably determine that we cannot safely or commercially ship the product to the requested destination.

17. Fraud Prevention

We may delay or suspend shipment while reviewing an order for suspected fraud, payment irregularities, identity verification, address discrepancies, or other security concerns.

We may require reasonable verification before shipping an order.

We reserve the right to cancel an order that we reasonably believe is fraudulent, unauthorized, or otherwise presents an unacceptable risk.

18. Events Beyond Our Control

ThouArt...Pets will not be liable for failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, fires, floods, hurricanes, severe weather, epidemics, governmental actions, transportation interruptions, labor disputes, carrier failures, power outages, telecommunications failures, supply shortages, war, terrorism, civil disturbances, or similar events.

Performance deadlines will be extended for a reasonable period when affected by such circumstances, subject to any rights that cannot legally be waived.

19. Risk of Loss

To the maximum extent permitted by applicable law, responsibility for loss after proper delivery passes to the recipient upon delivery at the shipping address supplied with the order.

Nothing in this policy is intended to eliminate any consumer right or remedy that cannot lawfully be waived.

20. Policy Changes

We may revise this Shipping Policy from time to time.

The version posted on our website at the time an order is placed will ordinarily govern that order, except where a later change is required by law or expressly agreed to by the customer.