“Anything you’d like us to know about your pet or portrait?”
Mention things such as “his left ear normally stands up,” “her eyes are actually dark brown,” or “please don’t include the collar.”

Not sure which photo to choose?

Photo Quality

These simple guidelines will help you select the best photo for creating a beautiful, detailed portrait of your pet.

File Types

JPG, JPEG, PNG, HEIC, GIF, TIFF, PSD, or PDF

Resolution

For best results, use the original photo from your phone or camera.

We recommend at least 1500 × 1500 pixels. Higher resolution is better.

Clarity

Choose a photo that is sharp and in focus, with visible detail especially around your pet’s eyes, nose, and fur. Avoid blurry, pixelated, heavily filtered, or extremely dark photos.

File Size

Recommended: 1 MB–15 MB.

Maximum: 15 MB.

For the Best Portrait

Use a well-lit photo taken near your pet’s eye level. Make sure the face and eyes are clearly visible and aren’t covered by hands, furniture, toys, or other objects.

Don’t have the perfect photo?

That’s okay. Send us the best photo you have. We’ll review it before creating your portrait and contact you if we need a better image.

Don’t crop the photo before uploading it.

We want the original, uncropped image whenever possible. Even if we are producing only a head portrait, the extra image area gives you much more freedom to determine composition and avoids accidentally clipping ears, fur, paws, or tails.

Use the best original photo you have.
Avoid screenshots, compressed social media images, or photos sent repeatedly through text/email. Send 2–3 photos if unsure — extras help us capture eye color, markings, and coat texture.

Eyes and face are everything.
Both eyes should be visible, sharp, and open. Shoot at your pet’s eye level, avoid extreme top-down angles, and don’t get too close with a wide-angle lens — it distorts the face.

Light it well, keep it natural.
Natural window light or outdoor shade is ideal. Skip dark rooms, harsh flash, strong backlighting, and colored lighting that shifts fur color.

Keep your pet unobstructed and fully in frame.
No hands, leashes, furniture, or other pets covering key features. Include the full head, ears, and relevant body parts depending on the portrait style.

Skip filters and effects.
Beauty filters, AI enhancements, and artificial blur alter fur texture, eye shape, and color — send the original, unedited file.

Background doesn’t matter — we’ll handle it.
A natural expression in a messy setting beats a stiff pose in a perfect one.